Bookings Are necessary for all therapy consultations - we will endeavor to accomodate walk-ins. Classes can be booked or walk in if space allows. Our team is available to assist with all your information needs. Bookings or enquiries can be made by phone, in person, or by email.  

Fees We accept cash, cheque and all card payments excluding AMEX. Practice policy is payment on the day of your consultation or class.

Arrival details To enjoy the full value of our service we suggest that you arrive 10 minutes prior to your appointment time . This allows you to check in, and change your attire if required. All new clients will need to complete a personal registration form. Please bring where appropriate any scans, reports or history that you may have.  

Running late We pride ourselves in running on time and often receive compliments on this. Subsequentlly arriving late may unfortunately shorten your session time. We regret keeping any client waiting therefore we need to adhere to all booking times. If you are running late for a class entry is at the descretion of the instructor.

Cancellation Policy Missed opportunities may disadvantage therapists, instructors and clients . At least 24 hours notice of any cancellation must be given and if a client fails to do so a £20 fee will be charged.  An answering phone message/email is suitable at the weekend or before/after trading hours. Catch up bookings are only available where we are given adequate notice of pending non attendance.We understand that sometimes situations do occur which are beyond everybody's control and we are sympathetic and will assist you where we can in these rare instances but otherwise this is our normal policy.  

Attire for treatment/Session Our primary concern is your total care. When seeing a Physio some clothing may need to be removed. If having a massage clothing will also need to be removed. There are many techniques that can be incorporated after assessment if you are more comfortable fully clothed. Our professional therapists are trained to drape towels/sheets to ensure your complete comfort and relaxation. For classes loose comfortable clothing is recommended. Change rooms are available. Please do not bring valuables with you as management cannot accept responsibility for their loss. We provide water, mats, blocks etc.

Treatment Acceptance Procedures will be explained prior to the commencement of treatment and clients have the right to refuse or cease treatment at any time.    

Mobile Phones To ensure that all clients have a stress free time with us we respectfully suggest that noise is kept to a minimum. Mobile phones, pagers and any other electronic devices are not suitable to our environment. All devices are to be turned off before entering the premises and strictly during classes. We appreciate your co operation.  

Privacy Policy Your personal information and privacy is of very high importance to us at Perseverance. We will never rent, sell, trade or in any way reveal your personal information to any third party without your prior consent unless otherwise required by law.  

General information Clients 17 years of Age and under must be accompanied by an adult. We are strictly a non smoking environment. We have secure space for buggies and bikes.

Code of Conduct All our practitioners adhere to their respective governing bodies codes of ethics, conduct and practice. Copies of which are available upon request.

Xrays and scans Physiotherapists can refer for Xrays, ultrasounds and MRI. We cannot refer for CT scans or bone scans - a local doctor's referral is required for this.